Travelex Retail: Australia Contacts

Contact a Travelex Store in Australia

• Phone: 1800 637 642 to talk to a Travelex Sales Consultant at your nearest Travelex store.
• Our Store Locator can help you search for over 700 Travelex stores worldwide.

General Enquiries - Travelex Retail Customer Service

For all general enquiries on foreign currency cash or other retail products, please contact our Travelex Retail Customer Service Centre:

• Email: RetailCSC@travelex.com.au
  Operating hours are Monday-Friday 9am-5pm (Australian Eastern Standard Time) 
   
• Phone: 1800 440 039 (if overseas, please call +61 3 9282 0395).
  Hotline Operating hours are Monday-Friday 7am-7pm, and Saturday 9am-5pm (Australian Eastern Standard Time)

General Enquiries - Cash Passport:

For all general enquiries about Cash Passport:

• Email: CardServices@accessprepaidww.com
• Phone: 1800 889 040 (if overseas, please go to http://www.cashpassport.com/1/en/au1/single-currency/Contact-us/Global-Emergency-Assistance/)

Travelex Australasia Card Service operating hours are 7am - 7pm (Mondays - Fridays) and 9am - 5pm (Saturdays), Australian Eastern Standard Time.

Complaints & Disputes  - Retail

If you have a complaint about any of the services provided by Travelex Retail Australia, please email full details to the Retail Customer Service Centre or telephone us:

• Email: RetailCSC@travelex.com.au
• Phone: 1800 440 039 (if overseas, please call +61 3 9282 0395)

Complaints & Disputes - Cash Passport

If you have a complaint about the Cash Passport product, please email full details to the Travelex Australasia Card Services or telephone us:

• Email: PPC_Disputes@accessprepaidww.com
• Phone: 1800 889 040 (if overseas, please go to http://www.cashpassport.com/1/en/au1/single-currency/Contact-us/Global-Emergency-Assistance/)

Your input is greatly appreciated and we will do our best to respond to you within 5 business days.

Marketing

• Email: marketing@travelex.com.au to contact the Travelex Retail Marketing department.

Careers in Retail

For more information on current positions available and Travelex Retail’s recruitment philosophy, please click here

Travelex Business Contacts

Please go to the Travelex Business Contacts page.